Support

Exchange & Return Policy

Exchange Policy

We want you to love your new accessories! If you need to make a swap, we are happy to help.

Exchange Window: You can request an exchange within 7 days of receiving your product.
How to Request: Simply send us a message on our Instagram page to initiate the process.
The Process: Once your request is confirmed, the product will be shipped back to us. We will review the item to ensure it is in its original, pre-received condition. Upon approval, your new item will be shipped to you.
Timeline: The entire exchange process takes between 4 to 10 business days.
Costs & Limitations: Customers are responsible for the return shipping costs as well as any price difference between the original and exchanged items. Please note that there is a maximum limit of 2 exchanges per original purchase.

If your purchase isn't quite right, we offer a straightforward return process.

Cash Refunds (Days 1–7): Return requests made via our Instagram page within the first 7 days of receival are eligible for a monetary refund (issued via Instapay).
Store Credit (Days 8–14): If you miss the first week, you have an additional 7 days to request a return. Returns requested during this window will be refunded in the form of store credit.
The Process: The item must be shipped back to us for review. Once we confirm it is in its original condition, the refund will be issued.
Timeline & Costs: This process takes 3 to 7 business days. Customers are responsible for covering the return shipping costs.

If you experience any issues or receive a defective product upon delivery, please reach out via our Instagram page within 7 days.
Once we confirm the product issue, we will issue a full refund via online transfer (Instapay, Telda, Vodafone Cash, etc.).
The return shipping for defective items is completely free of charge. This process takes 3 to 7 business days.